01
Customer record
- What happened
- What happens next
- Current stage and progress
- Customer-visible updates and proof
Whoever Records / Murphy’s First Shift
The call ended.
The job didn’t.
A completed demonstration call becomes a private draft the owner can review, correct, and choose to publish. That working loop—not the promise of a future feature—is what is on trial here.
Fictional shop and call. Actual Records product.
The working loop
One call. Two desks. Owner control stays in the middle.
- 01Completed callScenario source
- 02Private draftNot yet customer-visible
- 03Owner reviewCorrect and decide
- 04Customer recordExplicitly shared view
- 05Progress + proofWork stays followable
Actual product capture
No redrawn cards.
No imaginary interface.
These are the working customer and owner surfaces from the Storm Call demonstration. Open either one and inspect it directly.
The shareable story: progress, request, next step, and the record the customer follows.
Open actual view ↗
The private control surface: correct the draft, keep team-only context, and decide what goes out.
Open actual desk ↗Two desks by design
The customer gets clarity.
The boss keeps control.
02
Owner desk
- Review and correct the call draft
- Add private team context
- Choose the stage and next step
- Publish only when the record is ready
What this proves
The post-call Records layer is working.
The sample proves that a completed call can become a reviewable draft, that the owner can correct it before sharing, and that the customer and owner views stay distinct.
What it does not prove yet
Murphy still has a live-phone audition to pass.
This page does not claim she can already answer, qualify, book, route, or text back correctly for your shop. Those behaviours belong in the next test, with your real rules.
Your first-shift brief
Put your shop on the clock.
Bring one real call path: what the customer asks, what Murphy may say, what she must never promise, who gets escalated, and what a clean handoff looks like. That becomes the audition.
- 01
Bring one call. A real situation beats a list of abstract features.
- 02
Write the boundaries. Service area, escalation, pricing, and unknowns.
- 03
Listen before hiring. Murphy takes the test; the business judges the work.
- 04
Keep the receipts. The record shows what happened after the call.
First Shift · Work sample 001